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I placed an order on Dec 12 and don't have any tracking information yet on my shipment. My order # is OUV62685221456434. Can you please provide that to me? Thanks
Hi Jodell!
Thank you for your inquiry. We do not have order numbers like the one you got - our system generates order numbers that start with FS. I doubled checked to see if I can find an account associated with your first and last name and didn't have any luck. I think you may have ordered from a different fabric site. You can email me directly at oksana (@)ecwm.com and I will try to help you narrow it down. Have a great day!
My apologies about the order #. I made a major household move a few days ago and am somewhat sleep deprived evidently. The correct order # is FS-424285. I am including a screenshot of the actual order I placed. Please let me know what you can find out as far as shipping information. Thanks!
Hi! No need to apologize and hope you get some rest :)
Found the order! Showing as shipped Dec 13 and should be arriving tomorrow.
I don't want to post personal information on here since it is visible to everyone. Can you send us an email here: https://support.fabrics-store.com/hc/en-us/requests/new
I suspect the email address we have on file is not correct and that is why you didn't receive the tracking number. Just send an email with this order number and address it to me and I will update your account. Have a great night!
Thanks so very much for the info on my shipment. I followed the link you provided and sent you my correct email address.
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